Refund Policy

Refund Policy
House of Society

Effective Date: 1/12/2025

At House of Society, we value your satisfaction and strive to ensure you are happy with your purchase. This Refund Policy explains how we handle returns and refunds. By purchasing from us, you agree to this policy.

1. Returns

• Items may be returned within 14 days of delivery if they are unworn, unwashed, and in their original condition with tags attached.

• Proof of purchase is required for all returns.

• Some items, such as sale items or personalized products, may not be eligible for return. Please check product descriptions for details.

2. Refunds

• Approved returns will be refunded to the original payment method.

• Refunds may take 4-8 days to process after we receive the returned item.

• Shipping fees are non-refundable unless the return is due to our error.

3. Exchanges

• We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 14 days of delivery. Provide photos and a description of the issue.

• We will work with you to resolve the issue by offering a replacement, repair, or refund.

5. How to Initiate a Return

• Contact us at hoodso1798@gmail.com to begin the return process. Include your order number and details about the item(s) you wish to return.

• We will provide instructions and a return address.

• Customers are responsible for return shipping costs unless the return is due to our error.

6. Non-Returnable Items

• Certain items are non-returnable, including:

  • Gift cards

  • Sale or clearance items

  • Personalized or custom-made products

7. Changes to This Policy

• We may update this Refund Policy periodically. Changes will be posted on our website with the updated effective date.